Salesforce and Data Systems Administrator

REPORTS TO:          President and Senior Director of Communications
CLASSIFICATION:    Full Time/Exempt
LOCATION:               Philadelphia, PA

ORGANIZATIONAL OVERVIEW

Philanthropy Network Greater Philadelphia is a growing membership organization that brings together nearly 120 philanthropic organizations across Greater Philadelphia. Its mission is to strengthen philanthropy to create a vibrant, resilient, and equitable region. The Network is comprised of prominent national grantmakers, family foundations, community foundations, public charities, and giving circles. These members invest over $500 million annually in organizations and programs addressing education, economic opportunity, community development, arts and culture, the environment, and more.

SUMMARY DESCRIPTION

The Salesforce and Data Systems Administrator is the primary manager for Salesforce CRM and the Drupal website and supports the organization by providing technology solutions that improve internal operations and our ability to collaborate with members and partners more effectively.

The Salesforce and Data Systems Administrator will:

• work within Salesforce and related technologies to ensure a high quality, high functioning, and secure system on an ongoing basis.
• be the primary contact for Salesforce support, working proactively across the organization to ensure team members are successful within Salesforce.
• regularly meet with stakeholders across the organization to ensure Salesforce usage and solutions align with organizational priorities and to develop and maintain a roadmap of enhancements in line with each team’s evolving strategies.
• represent Philanthropy Network in the United Philanthropy Forum’s Knowledge Management (KM) Collaborative, a peer learning and action cohort to build and strengthen individual skills, suggest and identify technical and strategic system improvements, and share knowledge with Philanthropy Network staff.

This position is a hybrid role based in Philadelphia, Pennsylvania, with in-person presence required three days each week and other days as needed.

ORGANIZATIONAL BACKGROUND

Philanthropy Network's Board of Directors has endorsed the following values to guide its work:

• Adaptive Leadership - taking bold, agile, and informed action to seize opportunities and address the most significant challenges in our region.
• Equity - using philanthropy intentionally as a tool to address structural racism and all other inequities.
• Partnership - working with Philanthropy Network members and others to leverage resources, knowledge, and relationships while retaining the independence of individual and organizational priorities.
• Openness - working with the community in participative, transparent, and inclusive ways.
• Learning - learning from research, evidence, experimentation, and lived experiences to create systemic impact.
• Stewardship - transparent, responsible stewardship of resources guided by high standards of integrity and accountability.

A new President joined in Fall 2022 and is charged with actualizing these values in the organization’s work and the work of its members. Philanthropy Network strives to meet the needs of its members by providing knowledge of the region, insight into different types of philanthropy, and community engagement. The Network further supports its members and their work by leveraging resources and working collaboratively on social issues. By documenting processes, outcomes, and learning, the Philanthropy Network seeks to strengthen connections across the philanthropic, health, human services, economic, education, environmental, arts and culture, gender justice, and political spheres throughout the region.  The annual SPARX Conference, communities of practice, member gatherings, learning cohorts, and a wealth of educational materials and programs are at the heart of the success of this learning organization.  The Network aims to influence funder practice across the Philadelphia region and beyond through these efforts.  Philanthropy Network continues to adapt to changing conditions to co-create and advance new societal possibilities.

BACKGROUND ON THE ROLE

Philanthropy Network is one of 36 philanthropy membership organizations across the country that participates in the United Philanthropy Forum’s Knowledge Management (KM) Collaborative.  Both a transformational technology service and an invaluable peer-learning community, KM-participating organizations join forces to create, maintain and continually improve our industry-leading technology platform powered by Salesforce and Drupal.

As the lead technologist, the Salesforce and Data Systems Administrator will be the internal lead and liaison for the KM Collaborative and manage the organization's CRM, digital web, and enterprise technology needs, ensuring maximum effectiveness and efficiency of online channels to achieve organizational objectives. Success in this role requires understanding the big picture, building processes and systems, translating technology to the end user, and being well-organized and detail-oriented.